--- title: DIGITALL Galaxy - The leadership blog for your digital transformation | Radoy Stoyanov description: Radoy has been a former C-level financial services executive in IT, Operations and Marketing for more than 10 years, and a software consultant for another 15 years. He has spent the last 6 years advising and delivering digital transformation projects at banks, insurers and FinTech/InsurTech startups. He specializes in digital business models in financial services, digital customer journeys and user experience, Open Finance, AI, blockchain, and cloud technology as an innovation enabler. image: https://blog.digitall.com/hubfs/Blog%20Files/Blog_Header_iStock-1152636558.jpg --- [![DIGITALL Logo ](https://blog.digitall.com/hubfs/Logo_Logo%20white.svg) ![DIGITALL Logo ](https://blog.digitall.com/hubfs/Logo_Logo%20colored.svg)](https://www.digitall.com) - [English](https://blog.digitall.com/author/radoy-stoyanov) - [Deutsch](https://blog.digitall.com/de/author/radoy-stoyanov) - [English](https://blog.digitall.com/author/radoy-stoyanov) - [Deutsch](https://blog.digitall.com/de/author/radoy-stoyanov) # Radoy Stoyanov Radoy has been a former C-level financial services executive in IT, Operations and Marketing for more than 10 years, and a software consultant for another 15 years. He has spent the last 6 years advising and delivering digital transformation projects at banks, insurers and FinTech/InsurTech startups. He specializes in digital business models in financial services, digital customer journeys and user experience, Open Finance, AI, blockchain, and cloud technology as an innovation enabler. ###### 9 min read ## [5 major CX and CRM trends in insurance](https://blog.digitall.com/5-major-cx-and-crm-trends-in-insurance?hsLang=en) By [Radoy Stoyanov](https://blog.digitall.com/author/radoy-stoyanov) The insurance industry is undergoing a significant transformation moving to address the needs of the digital customer. This article reviews the key trends impacting how insurance companies reimagine... ##### Company [About Us](https://digitall.com/who-we-are) [Leadership](https://digitall.com/leadership) [News](https://digitall.com/news) [Careers](https://digitall.com/careers) [Contact us](https://digitall.com/contact-us) ##### Contact us **Germany** Reuterweg 49 60323 Frankfurt am Main +49 721 46 476-100 **Bulgaria** Business Park Sofia, Build. 15, 5. OG, 1766 Sofia +359 2 489 57 25 [![Logo\_Logo white](https://blog.digitall.com/hubfs/Logo_Logo%20white.svg)](https://www.digitall.com) - [Imprint](https://digitall.com/imprint) - [Privacy Policy](https://digitall.com/privacy-policy) © Copyright 2026, DIGITALL.