Radoy Stoyanov

Radoy has been a former C-level financial services executive in IT, Operations and Marketing for more than 10 years, and a software consultant for another 15 years. He has spent the last 6 years advising and delivering digital transformation projects at banks, insurers and FinTech/InsurTech startups. He specializes in digital business models in financial services, digital customer journeys and user experience, Open Finance, AI, blockchain, and cloud technology as an innovation enabler.

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5 major CX and CRM trends in insurance

The insurance industry is undergoing a significant transformation moving to address the needs of the digital customer. This article reviews the key trends impacting how insurance companies reimagine...