1 min read
Why looking at the big picture is key to success or failure in CRM
Companies often think of CRM on a small scale. They fine-tune campaigns, enhance touchpoints, and...
Posts about
CustomerManagement
2 min read
Why does CRM only work when combined with a new organisa-tional culture?
CRM projects rarely fail due to technological issues; they rather fail due to structural and...
3 min read
Why every company needs a CRM competencе model
A CRM system alone is not customer management; it is merely a tool. I believe everyone reading this...
2 min read
CRM Goes Digital: EXPERT INSIGHTS on Modern Customer Management
We are excited to announce the release of a new book by our CRM experts at DIGITALL, titled "CRM...