5 min read
Spotlight Canada: Digital foundations need an innovative push
Canada's digital foundations are solid but there's a spark missing to truly place it at the top of...
Posts about
Digitalization (4)
9 min read
Benefits and Challenges of Managed Customer Support Services
Whether customer service should be externalized or provided in-house is increasingly debated in...
4 min read
Spotlight Spain: Digital frontrunner that needs more cloud-adoption
According to the Digital Economy and Society Index (DESI), Spain ranks in the top 10 of all...
12 min read
How digital is the construction industry in the DACH region?
The construction industry was hit by the pandemic just like every other industry. Although sales...
6 min read
Spotlight Poland: Digital growth meets reluctant businesses
In the Digital Economy and Society Index, Poland ranks low. But this wouldn't be the Spotlight...
15 min read
Customer centricity: Stop hunting your customers
Customer centricity is at the core of today's successful business and is closely connected to the...
5 min read
Study: Employees would rather quit than go back to the office
If you ask whether companies should offer remote work options or not, you're already too late -...
6 min read
Location matters: Data centers in a globalized world
In January, Austria deemed Google Analytics not suitable for GDPR-standards since the tech giant...
7 min read
Loyalty Programs: Create value with experiences, data & AI
Customer loyalty is one of the key success factors for any company that aims for longevity. From...