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Clienteling: the future of in-store experience
Customer loyalty is key for long-term business success, especially during times that increase...
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Benefits and Challenges of Managed Customer Support Services
Whether customer service should be externalized or provided in-house is increasingly debated in...
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5 major CX and CRM trends in insurance
The insurance industry is undergoing a significant transformation moving to address the needs of...
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Spotlight Spain: Digital frontrunner that needs more cloud-adoption
According to the Digital Economy and Society Index (DESI), Spain ranks in the top 10 of all...
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How digital is the construction industry in the DACH region?
The construction industry was hit by the pandemic just like every other industry. Although sales...
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What's a Security Operations Center (and why do you need it)?
Digitalization brings many advantages with it, but the flexibility that it offers companies to do...
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Personalized Marketing is a must-have (if done well)
The buying behavior of customers is changing, and so are their expectations of companies....
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Spotlight Poland: Digital growth meets reluctant businesses
In the Digital Economy and Society Index, Poland ranks low. But this wouldn't be the Spotlight...
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eCommerce stats: Don't lose your customers at the checkout
Two out of three online customers "abandon" their digital shopping carts. Often enough, payment...