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Driving change: Usability and UX are not just for customers
Digitalization helps automate processes, use artificial intelligence for better insights and...
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Sharing is caring: Data Sharing becomes more important
Although the pandemic has turned us into remote work experts, we still face some challenges...
6 min read
NGOs go digital - improve visibility, relationships & impact
Non-governmental organizations (NGOs) have always relied heavily on visibility and relationships....
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Spotlight Canada: Digital foundations need an innovative push
Canada's digital foundations are solid but there's a spark missing to truly place it at the top of...
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Clienteling: the future of in-store experience
Customer loyalty is key for long-term business success, especially during times that increase...
9 min read
Benefits and Challenges of Managed Customer Support Services
Whether customer service should be externalized or provided in-house is increasingly debated in...
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5 major CX and CRM trends in insurance
The insurance industry is undergoing a significant transformation moving to address the needs of...
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Spotlight Spain: Digital frontrunner that needs more cloud-adoption
According to the Digital Economy and Society Index (DESI), Spain ranks in the top 10 of all...
12 min read
How digital is the construction industry in the DACH region?
The construction industry was hit by the pandemic just like every other industry. Although sales...