Dorothea Rösch

Dorothea Rösch has been a Business Consultant and Analyst at DIGITALL since September 2021 and is involved in Customer Experience (CX). Currently, she is involved in the development of a clienteling app to enable a personalized experience between sales consultants and premium customers.

4 min read

Clienteling: the future of in-store experience

By Dorothea Rösch

Customer loyalty is key for long-term business success, especially during times that increase customer churn (for example because of price increases, poor customer services or competitive offers)....