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Spotlight US: A strong digital leader might lose momentum
The United States of America are a digital force to be reckoned with. But the leader in many...
10 min read
Driving change: Usability and UX are not just for customers
Digitalization helps automate processes, use artificial intelligence for better insights and...
5 min read
Sharing is caring: Data Sharing becomes more important
Although the pandemic has turned us into remote work experts, we still face some challenges...
6 min read
NGOs go digital - improve visibility, relationships & impact
Non-governmental organizations (NGOs) have always relied heavily on visibility and relationships....
5 min read
Spotlight Canada: Digital foundations need an innovative push
Canada's digital foundations are solid but there's a spark missing to truly place it at the top of...
4 min read
Clienteling: the future of in-store experience
Customer loyalty is key for long-term business success, especially during times that increase...
9 min read
Benefits and Challenges of Managed Customer Support Services
Whether customer service should be externalized or provided in-house is increasingly debated in...
9 min read
5 major CX and CRM trends in insurance
The insurance industry is undergoing a significant transformation moving to address the needs of...
4 min read
Spotlight Spain: Digital frontrunner that needs more cloud-adoption
According to the Digital Economy and Society Index (DESI), Spain ranks in the top 10 of all...