--- title: DIGITALL Galaxy - The leadership blog for your digital transformation description: We cover leadership topics & the digital transformation. Explore the depths of the digital transformation & discover business opportunities. image: https://blog.digitall.com/hubfs/Blog%20Files/Blog_Header_iStock-1152636558.jpg --- [![DIGITALL Logo ](https://blog.digitall.com/hubfs/Logo_Logo%20white.svg) ![DIGITALL Logo ](https://blog.digitall.com/hubfs/Logo_Logo%20colored.svg)](https://www.digitall.com) - [English](https://blog.digitall.com) - [Deutsch](https://blog.digitall.com/de) - [English](https://blog.digitall.com) - [Deutsch](https://blog.digitall.com/de) # Enter our DIGITALL Galaxy #### We cover leadership topics & the digital transformation. Explore the depths of the digital transformation & discover business opportunities. \[Digitalization, Megatrends, CRM, CustomerManagement, dCRM, Market Research, Digitalisation, Leadership & Inspiration, Values & Culture, Cyber Security\] Filter by Tag All Digitalization Megatrends CRM CustomerManagement dCRM Market Research Digitalisation Leadership & Inspiration Values & Culture Cyber Security ###### 2 min read ## [Why Customer Experience Is Becoming the Ultimate Competitive Edge](https://blog.digitall.com/why-customer-experience-is-becoming-the-ultimate-competitive-edge?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) Products can be replaced, prices can be compared, but experiences last. In the chapter **“Customer Experience of Today and Tomorrow,”** Frank Müller highlights one crucial shift: customer loyalty is no... ###### 2 min read ## [Why smart technologies are transforming relationships](https://blog.digitall.com/why-smart-technologies-are-transforming-relationships?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) Customer Relationship Management (CRM) is no longer just a technical discipline but revolves around... ###### 1 min read ## [Why feedback is the biggest untapped resource in customer management](https://blog.digitall.com/why-feedback-is-the-biggest-untapped-resource-in-customer-management?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) There's loads of data out there – but are we truly utilizing it? And more importantly, are we using... ###### 2 min read ## [Why CRM Is the New Operating System for Customer Relationships](https://blog.digitall.com/why-crm-is-the-new-operating-system-for-customer-relationships?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) For a long time, CRM has been an operational database and an administrative tool for managing... ###### 2 min read ## [Why Digitization in Healthcare Needs to Focus on Customer Contact](https://blog.digitall.com/why-digitization-in-healthcare-needs-to-focus-on-customer-contact?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) The healthcare industry is under pressure - costs are rising, customer demands are evolving, and... ###### 2 min read ## [Why Artificial Intelligence Is About More Than Just Technology](https://blog.digitall.com/why-artificial-intelligence-is-not-just-about-technology?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) Artificial intelligence (AI) is no longer a futuristic concept; it has become an integral part of... ###### 2 min read ## [Why Trigger-Based Marketing Is the Smart Play for the Future](https://blog.digitall.com/why-trigger-based-marketing-is-the-smart-play-for-the-future?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) CRM in Tiki-Taka style: Although it may seem unusual to use a sporting analogy, this one fits... ###### 2 min read ## [How Swiss Re rethought CRM and transformed it into an intelligent engagement hub](https://blog.digitall.com/how-swiss-re-rethought-crm-and-transformed-it-into-an-intelligent-engagement-hub?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) Many companies talk about transformation, while Swiss Re Corporate Solutions (CorSo) has achieved... ###### 1 min read ## [Why the “new normal” in customer behavior is more than just a passing phase](https://blog.digitall.com/why-the-new-normal-in-customer-behavior-is-more-than-just-a-passing-phase?hsLang=en) By [Sabine Kirchem](https://blog.digitall.com/author/sabine-kirchem?hsLang=en) Pandemics undoubtedly affect health statistics, but they also change people's mindsets,... [1](https://blog.digitall.com/page/1?hsLang=en) [2](https://blog.digitall.com/page/2?hsLang=en) [3](https://blog.digitall.com/page/3?hsLang=en) [4](https://blog.digitall.com/page/4?hsLang=en) [5](https://blog.digitall.com/page/5?hsLang=en) [Next](https://blog.digitall.com/page/2?hsLang=en) ##### Company [About Us](https://digitall.com/who-we-are) [Leadership](https://digitall.com/leadership) [News](https://digitall.com/news) [Careers](https://digitall.com/careers) [Contact us](https://digitall.com/contact-us) ##### Contact us **Germany** Reuterweg 49 60323 Frankfurt am Main +49 721 46 476-100 **Bulgaria** Business Park Sofia, Build. 15, 5. OG, 1766 Sofia +359 2 489 57 25 [![Logo\_Logo white](https://blog.digitall.com/hubfs/Logo_Logo%20white.svg)](https://www.digitall.com) - [Imprint](https://digitall.com/imprint) - [Privacy Policy](https://digitall.com/privacy-policy) © Copyright 2026, DIGITALL.